Refund Policy

If Kinetic isn't right for you, ask for a refund within 14 days of your first purchase and you get the full amount back. You don't need to give a reason.

Paddle.com, our reseller, handles refunds. Use the link in your Paddle receipt email, find your order at paddle.net, or write to support@kinetic.re and we'll arrange it. The money goes back to the payment method you used, usually within 5–10 business days, depending on your bank.

Once a refund is approved, the subscription ends and its licenses stop working on every Mac.

Monthly renewals aren't refunded, but you can cancel at any time from the team page; the subscription then ends at the close of the month already paid for, and you won't be charged again. If you're charged by mistake — a double charge, or a renewal after you cancelled — write to us and we'll put it right.

This policy doesn't limit any rights you have under consumer law where you live.

Kinetic UG (haftungsbeschränkt)
Thundorfer Mühle 11
D-83404 Ainring
Germany
support@kinetic.re